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Product details
File Size: 7827 KB
Print Length: 456 pages
Publisher: TSO; 2 edition (July 29, 2011)
Publication Date: July 29, 2011
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00OYTBAQ6
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Amazon Best Sellers Rank:
#227,122 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
You don't have a lot of choice if you're purchasing an ITIL course book. This book could use more relevant examples of how practices or techniques are applied in the IT world. Yes, a utility company is a good example of explaining what "utility" and "warranty" mean but a better example would be something actually IT related since this is an IT best practice book. How about AWS, Microsoft Azure, SAP, Microsoft Exchange or any of the literally thousands of examples. Thank God our instructor had actual work experience in IT because that enabled him to explain the material better (thanks Butch!).
Great practise guide for the service architect and ICT practitioner in enterprise services management engagements. ITIL being the de-facto service manageemnt framework for ICT service management requires practitioners to understand and apply the methods. This guide contextualies terminology and best practises.
The book you need for the test.
For those that spend most of their time in the operational or transition stages, this is a very good resource to learn how service design should be performed..prior to OSA and RCV.
I Was able to get it quickly and at a great cost. Met my expectations. I am willing to purchase form them again.
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